The Ultimate Guide to Moving Towards Enterprise Social Customer Care
How to choose the right social media management tool for your Customer care delivery
Social media is becoming one of the fastest growing channels for customer service delivery. Whilst the stats vary depending on which analyst’s report you read, they collectively show that contact centres are experiencing a growth in social media activity, ranging from 38-44% demonstrating the considerable evolution of social customer care.
In chapter 6 of the Ultimate Guide to Customer Service on Social Media we discuss the key considerations that need to be taken into account when selected a social media management tool for your organisation.
Within this guide you will find:
- The evolution of how organisations have been delivering social media
- Key considerations when adopting an enterprise social media management platform
- Choosing the right fit for your organisation
- The questions you need to be asking on pricing
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