Join CrowdControlHQ and Northern Ireland Water to learn how they leverage social media to help build a better customer experience along the water customers' journey. Hear first-hand experiences of their results and lessons learned along the way.
What you'll learn
- Where social media fits the customer journey at NI Water.
- Bringing Customer Service, Communications and HR teams together.
- When social media engagement goes wrong and right.
- Plus, live Q&A at the end.