When it comes to social, things can move fast. So how do you maintain good customer service and respond when a crisis hits? Join us to hear first-hand the lessons learnt at South Staffs Water and Cambridge Water.

South Staffs Water Logo

Discover how they use social media as a key digital channel, spanning both Customer Service and Communications to keep their 700,000 customers informed, while reducing call volumes and turning complainers into advocates.

What you'll learn

๐Ÿ‘‰ Balancing customer service and communications
๐Ÿ‘‰ Implementing a S-O-C-I-A-L charter
๐Ÿ‘‰ Getting returns from moving to social - it's digital and cheap
๐Ÿ‘‰ Successfully turning complainers into advocates
๐Ÿ‘‰ Plus, a live Q&A at the end


Christine Howels RoundChristine Howles
Communications Manager at South Staffs Water & Cambridge Water

 

Aiden-Bowden-CircleAiden Bowden, 
Wholesale Customer Experience Lead at South Staffs Water & Cambridge Water

 

Dan-Aston-Round-2019-300x300Dan Aston
Marketing Manager at CrowdControlHQ