What's the future of customer service, and how can social media help achieve customer satisfaction?

Abi Buck, Social Media Manager for Arriva UK Bus, joins us to share unique insights and lessons from a fast moving, large-scale customer contact environment. Supported by CrowdControlHead of Client Services George Kolokythas, who discussed how brands are evolving their social media response to build brand advocates and generate peer-to-peer support.

What you'll learn

  • How brands and businesses are responding
  • Managing the explosive growth of social customer care
  • Handling complaints on social media

Abi Buck, Arriva Bus UKAbi Buck
Arriva UK Bus