Today's customers are ready and willing to take to their favourite social network to share praise or grumble about your service, and their expectations of you have never been higher.
That's where good customer service comes in! So what does it take to run an effective customer care strategy on social media?
We've brought in a couple of experts to help answer that question.
On this panel, two experienced social media and digital professionals - Redrow Homes' Tom Roberts, and Serco Leisure's Chris Puszczynski-Phelps - will reflect on the current state of social customer care and share their thoughts for 2019 on a discussion moderated by CrowdControlHQ's very own Dan Aston.
In this webinar, Chris, Tom and Dan discuss:
- Lessons learnt from 2018
- How to staff your team and build a scalable strategy
- Expectations for 2019 and how to prepare for the year ahead