Thursday 6th July, Birmingham

Ready or not, social media is increasingly becoming the go-to channel in the public sector for communications, customer services and community engagement. Digital transformation and channel-shifting initiatives are happening now.

But, with multiple objectives and growing audiences for social media, and multiple teams looking at social to help inform and engage the public, how can it all be managed effectively? What are the risks of increased access and usage of social media accounts and how can you handle them?

Join us for this informative and interactive morning event in Birmingham, where we'll explore what every comms, marketing, social, or digital professional and their teams need to know about adopting "enterprise social media". You'll learn new strategies and ideas that you can implement at your own organisation to maximise your social media outcomes.

Meet other public sector professionals and hear how they're using social media to inform, provide customer services and engage the public.

Who should attend?

  • If you are public sector: Local Gov, Central Gov, Police, Fire & Rescue, NHS, Third Sector or Housing
  • If you manage Communications, Marketing, Social Media, Engagement, Digital, or Support / Service
  • Current CrowdControlHQ users are also welcome

Where & when

Thursday 6th July

9:30am until 1:30pm, includes complimentary refreshments and light lunch

Birmingham (venue TBC)

How much?

It is free to attend but space is limited so register early to reserve a seat.

What's the agenda?

The day starts with coffee and networking before we dive into the interactice sessions:

09:30 - 10:00   Arrival and networking with coffee & pastries.

10:00 - 10:30   Keynote: Defining "Enterprise Social Media" for public sector comms, customer services and community engagement.

10:30 - 11:00   Social media risks and crisis management, with examples.

11:00 - 11:15   Break.

11:15 - 11:45   How to build an enterprise social media strategy.

11:45 - 12:15   Success Story: social media in the public sector (with special guest presenter).

12:15 - 12:30   Open Q&A.

12:30 - 13:30   Light lunch, networking and finish.

*Agenda subject to change at CrowdControlHQ's discretion


Complete the form now to reserve your free seat. For more info email


Share this page: